OwnerSwitch is an invite-only Release 1 pilot. It brings supported customer-care conversations into a focused queue, may prepare a suggested reply, and waits for your decision.
You cannot safely answer every channel while your hands are in a panel. The pilot tests whether a focused review queue and owner-approved drafts reduce the follow-up burden without putting a bot in charge.
OwnerSwitch isn't an autonomous customer-service bot. It may prepare a draft; you review the facts and decide whether it should be sent.
Answering services, autonomous agents, and owner-review tools use different operating models. OwnerSwitch's Release 1 pilot is intentionally limited to a tenant-scoped queue, proposed replies, and authorized-human approval.
Texting customers with AI comes with legal and carrier obligations. OwnerSwitch provides consent, opt-out, approval, and audit controls to support that work; each business remains responsible for its requirements.
This isn't legal advice. OwnerSwitch gives you the tools, disclosures, and records - you own the customer relationship and your compliance obligations. Confirm your requirements with your own counsel.
One invite-only pilot plan. Activated channels, fair-use limits, timing, and cancellation are confirmed in the signed pilot agreement.
Pilot price per business, in USD. Activated channels, fair-use limits, start date, cancellation, and any taxes are confirmed in the signed pilot agreement. Release 2 paperwork and Release 3 payments are not included.
These synthetic examples show the intended owner-review loop; they are not customer stories or outcome promises.
A customer leaves a message about an outlet that keeps tripping while you're elbow-deep in a panel. On an activated channel, OwnerSwitch puts it in the review queue and prepares a draft that does not diagnose the issue.
A new customer asks about an EV charger install. OwnerSwitch drafts bounded follow-up questions from the approved operating pack without proposing a price.
A customer writes about a burning smell at their panel. OwnerSwitch does not diagnose or autonomously send advice; it flags the language for urgent owner review.
The customer has received an approved follow-up and the conversation is waiting on their response. OwnerSwitch keeps that state visible without sending a reminder on its own.
Pilot field notes on customer communication controls and owner-reviewed follow-up. General information only, not legal or pricing advice.
No. For activated channels, OwnerSwitch collects the customer conversation and may prepare a suggested reply for you to review. It does not quote, invoice, or send a business reply on its own in Release 1.
AI may prepare a suggested reply, and an authorized person at the business reviews and approves every business-initiated message. The pilot uses approved identity and AI-assistance disclosure copy where required; each business remains responsible for its legal obligations.
The pilot starts with an OwnerSwitch-managed number after carrier activation. Number porting is not promised for Release 1; keep your existing phone and email fallback available during setup.
OwnerSwitch does not diagnose hazards or autonomously send electrical safety advice. It can flag urgent language for the owner. For an emergency, stop messaging and call 911 or the utility.
Payments are not included in the Release 1 pilot. Stripe account readiness may be verified separately, but invoicing, payment links, and payment reminders stay disabled.
OwnerSwitch provides consent records, opt-out controls, human approval, and audit trails to support a business's compliance workflow. Each business remains responsible for lawful messaging, and SMS stays off until its carrier registration and consent path are approved.
OwnerSwitch-initiated business messages require an authorized person's approval. Narrow fixed carrier-required consent or opt-out confirmations may be automatic and are recorded.
Request an invitation to the first electrician cohort. Keep your current fallback channels while provider activation and onboarding are completed.