You texted a business. Here's who - and what - is texting back.
Some local businesses use OwnerSwitch to keep up with customer messages. This page explains, in plain terms, what that means for you.
The short version
- You're talking to the business. After activation, the managed pilot number is mapped to the named business and its authorized people can review the tenant-scoped conversation.
- AI may help write replies. After the model gate is approved, bounded context may be used to prepare a draft for the business.
- A person approves before it sends. The owner (or someone they authorize) reads the draft, can change it, and has to approve it before it reaches you. OwnerSwitch does not send business messages to you on its own.
- You can stop any time. Reply STOP to any text and messages stop. Reply HELP for help. There's also a web opt-out form if you'd rather not text.
What a typical exchange looks like
Synthetic Electric: Hi Maria, thanks for reaching out about the outlets in your kitchen. Can you send a photo and tell me when the issue started? I’ll review it and reply with the next step. - Mike (sent via OwnerSwitch; a person reviews every business reply. Reply STOP to opt out, HELP for help.)
This is a synthetic example. It illustrates a bounded draft from the original inquiry and an approved request for missing information; Mike reviews and approves the final text before it is sent.
What it will do
- Prepare customer-care replies about inquiries, active-work updates, and bounded requests for missing information.
- Flag urgent or unsafe-sounding language - like a burning smell at an electrical panel - for human review. It does not diagnose or autonomously send safety advice.
What it won't do
- No marketing campaigns in Release 1. The product scope and pilot terms prohibit bulk messaging, promotions, and messages unrelated to a customer inquiry or active work.
- No pretending to be human. If AI helped write a message, we don't hide it - that's why you're on this page.
- No business sending without a human. Narrow carrier-required consent or opt-out confirmations may be automatic and are recorded.
- No selling your info. Your messages belong to your conversation with that business. We don't sell personal information. Details in the privacy policy.
If something looks wrong
If a message seems off - wrong price, wrong address, something that doesn't sound like the person you hired - reply and say so, or call the business directly at the same number. A person reads what you send. You can also reach us at support@ownerswitch.com or through the contact page, and we'll route it to the business and look at what happened on our side.
How to stop messages
- Reply STOP to any text - it takes effect immediately and you'll get one final confirmation text, as carriers require.
- Click "unsubscribe" in any email.
- Use the web opt-out form - no login needed.
Stopping messages never affects your right to service. You can always just call the business.