Questions people actually ask

After the pilot business and model gate are activated, AI may draft a suggested reply from bounded conversation context. A person at the business reads, can edit, and must approve every business reply before it reaches you. The business and pilot support must answer AI-use questions accurately.

Because you contacted the business (text, call, voicemail, or their website form), or you agreed to updates about a project. If neither is true, someone may have typed a wrong number - reply "wrong number" or STOP, and it ends there.

Reply STOP to any text. That's it - you'll get one final confirmation (carriers require it), then nothing. Unsubscribe links work in email, and there's a web form if you'd rather not text. Stopping messages never affects your service.

No. There's no autonomous-sending mode to misconfigure. The only automatic customer-facing message in this pilot is narrow, fixed carrier-required consent or STOP confirmation copy. Every business reply must be approved by an authorized person first.

It sees only your conversation with that one business - the same thread the business owner sees on their phone. It has no access to your other texts, contacts, or anything on your device.

No and no. We don't sell personal information, and your conversations aren't used to train shared AI models. Your mobile opt-in data is never shared with third parties for marketing. The privacy policy describes the pilot's intended processing and the gates that must clear before live data.

The approving person is responsible for reviewing the content, and the business is accountable for what it sends. If something is wrong, reply or call the business. The pilot must preserve the tenant-scoped draft, final content, approval actor, time, and provider result for an activated business.

You can call the business using the contact path it provides. Managed-number voice behavior and forwarding must be verified before activation; a text thread is not an emergency service. Choosing not to receive texts does not make consent a condition of purchasing service.

The pilot uses TLS in transit, tenant-scoped role checks, redacted logs, and audited approvals. Live data remains disabled until at-rest protection, off-box backups, restore proof, retention, and incident procedures are approved. Payments are outside Release 1.

OwnerSwitch is an invite-only communications pilot. For anything about your project, contact the business - it is their conversation. For the messaging service, email support@ownerswitch.com. Privacy concerns: privacy@ownerswitch.com. Pilot monitoring and escalation are verified before activation.